Return & Refund Policy

Last Updated: April 1, 2026

At StyleByDivya, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange according to the policy outlined below.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is returned within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition.
  • All original tags and labels are attached.
  • The original packaging is included.

Note: Returns may be rejected if the product shows signs of use, damage, washing, or if tags are missing.

2. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Items purchased during a sale or clearance event.
  • Customized or made-to-order products.
  • Products damaged due to customer misuse or negligence.

3. Exchange Policy

We allow exchanges for size issues or defective products, subject to the following conditions:

  • Exchange requests must be made within 7 days of delivery.
  • Exchanges are subject to product availability.

If the requested size is unavailable, you may choose to receive store credit or a refund processed according to our refund policy.

4. Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment within 5–10 business days.

5. Return Process

  1. Contact our support team with your order details and reason for return.
  2. Wait for return authorization and shipping instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the product back to the address provided by our team.
  5. Once received and verified, your refund or exchange will be processed.

6. Shipping Charges for Returns

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. In such cases, StyleByDivya will cover the return shipping expenses.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will verify the issue and arrange for a replacement or a full refund, depending on your preference and product availability.

8. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact our support team immediately after placing your order.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: StyleByDivya

Email: support@stylebydivya.in